Privacy Policy
Xclusive Consulting (“we”, “us”, or “our”) values your trust and privacy. This policy explains what information we collect, how we use it, and the choices you have regarding your personal data. This page is for transparency purposes only and does not constitute legal advice.
1. Information we collect
- Contact data: name, email, phone, company, and any message you provide through our forms, chat, or email.
- Service data: project information, website credentials (if applicable), and communications related to design, marketing, or consulting services.
- AI & automation tools: chat transcripts, scheduling details, and metadata generated through AI systems, CRMs, or automations you request us to set up.
- Usage data: pages visited, device/browser details, and approximate location derived from IP addresses (aggregated or pseudonymized where possible).
- Payment & invoicing: billing name, contact information, and transaction metadata handled securely through our payment processor.
2. How we use information
- Provide quotes, proposals, and project delivery tailored to your business goals.
- Develop and manage your website, CRM, marketing automations, or AI assistants.
- Enhance website performance, client experience, and overall service quality.
- Send project updates, invoices, or administrative communications.
- Comply with legal, tax, and security requirements.
3. Legal bases (PIPEDA/GDPR)
We primarily operate in Canada and comply with PIPEDA. For EU/UK clients, we rely on GDPR principles, including:
- Consent – e.g., for newsletters, AI chat tools, or analytics you enable.
- Contract – to provide requested services and support.
- Legitimate interests – improving and protecting our business operations responsibly.
- Legal obligation – tax records, fraud prevention, or compliance.
6. Retention & security
- Data is kept only as long as necessary for service delivery and compliance.
- We use reasonable security controls—access management, encryption, and regular updates—to protect your information.
7. Your rights & choices
- Access / correction: request your stored data or correct inaccuracies.
- Deletion: request deletion where not legally required to retain data.
- Marketing preferences: opt out of non-essential communication anytime.
- Consent withdrawal: withdraw consent for optional features or cookies.
Contact us at info@xclusiveconsulting.ca to exercise your privacy rights. Identity verification may be required for security.
8. International transfers
Your information may be processed outside your region (e.g., U.S.-based cloud providers). We ensure proper safeguards such as contractual clauses and equivalent protections as required by law.
9. Children’s privacy
Our services are intended for business and professional use. We do not knowingly collect information from anyone under 13 (or the applicable age of consent in your area).
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Material updates will be communicated as appropriate.